Career

Role Summary

Operation & Customer Service Manager will oversee the agency’s operations, ensuring compliance with labor laws, managing local & international client relationships, and facilitating the successful placement of overseas workers abroad. This role involves strategy development, operational management, customer service management, and business growth in the international (Japan & Thailand) employment sector.

Job Descriptions

• Ensure that the operational process is managed and overseen in a manner that is consistent with standard procedures.
• Responsible for the supervision of employees in the operations department.
• Collaborate with the department head to address operational requirements and new clients.
• Establish and sustain connections with clients on a global and local scale.
• Assist as the primary point of contact for MOEAA, embassies, and pertinent government ministries to guarantee that regulations regarding the employment of overseas workers are adhered to.
• Ensure that vital information is exchanged by effectively communicating with internals and partnerships.
• Evaluate, rectify, and confirm the accuracy of all operational documents.
• Supervise the preparation, submission, and approval of documentation with local government authorities.
• Assure that all mandatory submissions are completed by the designated deadlines.
• Monitor and submit daily operational costs and fees to the department head.
• Uncover opportunities to optimize costs while upholding standards of operation.
• Assist and advise the operations and customer service teams in order to enhance their efficiency and effectiveness.
• Organize consistent training sessions to improve the quality of service and the efficacy of the team.
• Establish unambiguous performance objectives and guarantee that quality standards are maintained.
• Monitor performance metrics and produce regular reports for management review.
• Submit daily task progress reports to the department head, which should include both completed and incomplete tasks.
• Assist in the formulation and execution of operational strategies to facilitate the expansion of businesses in the international employment sector.
• Utilize effective problem-solving abilities to identify and resolve prospective operational challenges.

Qualifications and Experience:

• Bachelor’s degree in business administration, Human Resources, or a related field (Master Degree’s preferred).
• 5+ years of experience in recruitment or overseas employment agencies is a plus
• Proven track record of managing local & international client relationships.

Skills and Competencies

• Strong leadership and team management skills.
• Problem-solving skills required.
• Excellent communication and negotiation abilities.
• Must have experience with Embassy
• Positive attitude and self-confidence.
• Strong interpersonal skills and good personality
• Must have a good personality
• Must be proficient in English (above average)

Interested in joining NOVALYFE? Submit your curriculum vitae to: Email: [email protected]

In other ways, send your CV to our Viber phone: Viber: 09940041177